Client Testimonials

Client Testimonials

They say there is no honest insurance agent? Wrong! Brian has been upfront and honest with all my questions and needs. I wish to express my heartfelt gratitude for the speedy, courteous and knowledgeable service I have received from Brian. He is always pleasant, responsive, and most importantly he listens very carefully. A rare customer service oriented trait that most agents lack. It is nice to know that in this day and age one can still receive a great service. Brian consistently goes above and beyond to meet my needs. He has the "customer first" attitude and approach not found with most agents. When the customer comes first, the customer will last. Keep up the great service I have experienced!" 

- Chimo Linski

"Brian Wade, the Emerald Creek Insurance Agent, is a wonderful, helpful agent. Brian always explains in detail what policy would be the best to protect my house, cars and buildings. Any questions that I might have, he takes his time to answer them. He has help me get the best rates ever!!! He is always looking out for the best policies that I need. I give Brian Wade five stars!!!!"

- Rhonda Wilks

"Very impressed with Brian! I have heard from many people in town that he was great and many couldn’t believe the savings. So after many years with the same company I decided to get another opinion as I thought I was paying too much with flawless driving and accident history. Brian explained my current coverages to me which was an eye opener! I had no idea I was set up with State Minimum coverages and how little it would have paid if I would have been in a accident! I then realized that I have been fooling myself all these years thinking that I was property covered! But at a minimum they could have explained my coverages and the chances of me losing everything have I have earned all my life!! I was shocked that I only had $15,000 of property damage coverage! Not too many rigs on the road that 15k would cover without me having to pay! Brian was able to get me 250k in coverages plus coverages I didn’t have now. With free windshield replacement with no deductible!!! Oh, even with all of the better coverages, it still was less per year than I was paying. Thank you Brian for being here for us!! I can sleep better at night knowing I have the right coverages!! Highly recommend.. he said his business is referrals mostly, I will help as well with referrals."

- Michael Jones

"I had an excellent experience working with Ariel at Emerald Creek Insurance. She was professional, knowledgeable, and genuinely invested in finding the best solutions for my needs. Ariel explained each policy clearly, ensuring I understood my options before making decisions.

Her ability to tailor recommendations to my situation, combined with her patience and responsiveness, made the process smooth and stress-free. I never felt pressured, and her transparency gave me full confidence in my choices.

If you're looking for someone who truly cares and makes the process easy, I highly recommend Ariel!"

- Brittany C.

By far the best agency I've ever worked with. Saved me a lot of money on home owner's insurance, but even better than that is just how much the people there seem to care about helping do what's best for the client. Mary took my call on a weekend and got me quotes in record time. Would highly recommend going there and asking for Mary!!

- Keith D.

"It’s a lovely place and the people there are great. Good policies, pleasant staff, and fair rates. Highly recommend!!!!! Refer all your friends and families and definitely ask for Mary."

- Ser A.

"⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Unbeatable Rates!

I recently switched and couldn't be happier with my decision. From the moment I contacted them, their customer service was top-notch—friendly, knowledgeable, and eager to help. The process of getting a quote and setting up my policy was incredibly smooth and hassle-free.

What impressed me most were the competitive rates. I was able to get better coverage at a lower price compared to my previous insurer.

Overall, Emerald Creek has exceeded my expectations in every way. I highly recommend them to anyone looking for reliable auto insurance with exceptional customer service. I'm confident that I'm in good hands!"

- Will H.

"Always helpful and quick to get things changed or answer any questions when they arise. Wonderful people and they always make sure we get the most affordable coverage!"

- Ashlee R.

"Excellent customer service 24/7, they work hard to earn your business and not take it for granted."

- Mike B.

"Wow! Such great service & they worked hard on making sure I had the best coverages with the best cost! Would highly recommend to reach out & have them go over your policies!"

- Brittany N.

"Have had my insurance through Mary at Emerald Creek for the last 4 years and have only had positive experiences. She goes above and beyond to make sure you're taken care of!"

- Tracey Ann

"Great service, and knowledgeable people. Mary, Ariel, and Brian are committed to making sure you have the right coverage for your situation."

- Aaron N.

"Ariel did an awesome job comparing rates for us. She was quick to respond to any questions we had and explained all the benefits in great detail. Thank you Ariel!"

- Jarrod F.

"Ariel at Emerald Creek is helpful and always takes care of me I recommend this insurance company."

- Marilyn H.

"Thank you Ariel for being fast an efficient helped me get the best deal for my sr22."

- Siearra P.

"Ariel did a great job in creating an "11th hour" policy for us after our homeowner's policy was not renewed. Five-star rating for sure."

- James S.

"The kind people here went out of their way to find me the best deal and were very helpful along the way. 6 stars."

- Speedrunner 0218

"Ariel did an amazing job of shopping for the best rates for me. Everyone in that office is just amazing and truly has your best interest at heart. Highly recommend!"

- Jacob M.

"Very friendly and helpful! Love going here for all my insurance needs."

- Karissa T.

"Emerald Creek insurance is awesome they will help you find the best insurance at the best price you should check them out there right there by harvest foods next to the laundromat behind car wash."

- Jayson V.

"Ariel was great and super helpful, got me switched to affordable coverage here in idaho.. process was quick and easy!!"

- Brandi F.

"Ariel is the best! I got the coverage that I needed at an affordable price. Great costomer service and always every helpful."

- Alicia D.

"Great service. They look for the best deal and keep at it until they find it."

- Lucus F.

"Super nice people. Very informative Very helpful."

- Cynthia T.

"Great service and great help. They were able to save me money and up my coverage. Highly suggest others to use them too 😁"

- Jamie C.

"So glad we switched saved so much money and they are amazing people very helpful and explained everything."

- Shasta B.

"Tiana helped me get connected with Mary to get myself setup with a new insurance. I love the energy in the room and they are awesome people to work with. Glad I made the choice to choose them to handle my insurance needs :)"

- Maria C.

"Very helpful and I love the rates and gave me options for my needs. No pressure either and very friendly too!"

- Sandra A.

"Great people and awesome insurance. Saved me money and it was quick and easy."

- Jossie T.

"Very helpful with my auto claim. Even more importantly, they have saved us $100s on our policies. Excellent service!!"

- Dana G.

"Always so helpful when I have questions."

- Kacy V.

"I absolutely love working with them on insurance! Always amazing and helpful and best at finding the lowest rates!!!"

- Dallas M.